01
We listen to your story
You tell us how you were affected by the outage and how you were impacted financially. We record every detail carefully.
02
We prepare your complaint
We build a strong complaint seeking compensation, backed by our experience to give your case the best possible outcome.
03
We manage your complaint
We submit your complaint and create a tracking page, keeping you updated at every step and standing by you if needed.
04
You get a resolution
The company responds with a formal outcome. We stay with you to ensure the resolution fully meets your expectations.