Get Shadcn UI Kit -
Help desk outcomes
8,280 conversations from October 2025 to September 2026

Hover to preview a month, click a bar to pin it.

Sep 2026
704
+5.1%vs Aug
  • First reply54878%

    Closed by the first agent

  • Escalated14120%

    Needed a second tier

  • Still open152%

    Waiting on customer or team

First reply rate
77.8%
Median close
2.6h